PRIVACY & COOKIE POLICY

1. Introduction

LMC Field Services Ltd ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect and use your data when you visit our website, book our engineering services, or interact with our staff.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, LMC Field Services Ltd is the "Data Controller."

2. Information We Collect

We may collect and process the following data:

  • Contact Information: Name, business address, email address, and phone numbers.

  • Service Data: Equipment location, machine serial numbers, site access instructions, and photos of faults/completed work.

  • Financial Data: Bank details for payments and credit reference information (for account customers).

  • Technical Data: IP address and cookies from your visit to our website.

3. How We Use Your Data

We use your information to:

  • Provide Services: To carry out diagnostics, repairs, and technical support.

  • Administration: To process invoices, manage payments, and provide service reports.

  • Communication: To send you updates on your booking or technical alerts regarding your machinery.

  • Legal Obligations: To comply with health and safety records and tax laws.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  1. Contractual Necessity: We need your data to fulfil our contract to repair or service your equipment.

  2. Legitimate Interests: To manage our business efficiently and provide a high standard of engineering support.

  3. Legal Obligation: To maintain records for HMRC or insurance purposes.

5. Data Sharing

We do not sell your data. We only share information with:

  • Sub-contractors: Qualified engineers who may assist on a job.

  • Parts Suppliers: To arrange direct delivery of components to your site.

  • Software Providers: Cloud-based tools used for our invoicing and service reporting.

  • Regulators: Such as the ICO or HMRC if required by law.

6. Data Security & Storage

We use appropriate security measures to prevent your personal data from being accidentally lost or accessed in an unauthorized way.

  • Retention: We keep your data only as long as necessary (typically 7 years for financial and service records to satisfy tax and insurance requirements).

  • Location: Your data is primarily stored within the UK. If we use a third-party service (like a CRM) that stores data abroad, we ensure they have equivalent protections in place.

7. Your Rights

You have the following rights regarding your data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to fix inaccurate information.

  • Erasure: Ask us to delete your data (where we don't have a legal reason to keep it).

  • Objection: Opt-out of any marketing communications.

To exercise these rights, contact us at: info@lmcfieldservice.co.uk

8. Cookies

Our website uses cookies to improve your experience.

  • Essential Cookies: Required for the website to function.

  • Analytical Cookies: Help us understand how many people visit our site. You can block cookies via your browser settings, though some parts of our website may stop functioning.

9. Contact Details

If you have any questions about this policy or our data practices, please contact: LMC Field Services Ltd Address: 1st Floor 50 High Street, Cosham, Portsmouth, Hampshire, England, PO6 3AG, Email: info@lmcfieldservices.co.uk Phone: +44 7467 256828

You also have the right to complain to the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you are unhappy with how we handle your data.