Terms & Conditions
Last Updated: 17/03/2026
1. Definitions
“Company” refers to LMC Field Services Ltd.
“Customer” refers to the individual, firm, or corporate body receiving Services.
“Services” refers to diagnostics, servicing, repairs, training, software configuration, and technical support.
2. Acceptance of Terms
These Terms & Conditions apply to all Services provided by the Company. Acceptance is deemed effective upon:
Written or verbal booking of services.
Written acceptance of a quotation.
Payment of a deposit or pro-forma invoice.
Issuance of a Purchase Order (PO) by the Customer.
3. Quotations & Pricing
Validity: All quotations are valid for 30 days from the date of issue.
VAT: All prices quoted are exclusive of VAT unless otherwise stated.
Estimates: Any price given for repairs following a diagnostic visit is an estimate. If additional faults are discovered during the repair, the Company will seek Customer approval before proceeding.
4. Service & Diagnostic Engineering Visit
A standard service and diagnostic visit includes travel within a 120-mile round-trip radius (from PO6), up to 4 hours on-site, and the following:
Preventive Maintenance: Cleaning and lubrication of key components (using standard lubricants).
Inspection: Mechanical and electrical inspection of the equipment.
Functional Testing: Including test cuts where applicable.
Reporting: Identification of faults, wear, or potential issues, provided via verbal feedback and/or a written service report.
Time on-site and travel are chargeable regardless of the repair outcome.
Nature of Work & No Guarantee of Resolution The Customer acknowledges that a service visit is a professional assessment and maintenance session, not a guaranteed repair. Work is based on visible, accessible, and testable conditions at the time of the visit. The Company does not guarantee that all faults will be identified or resolved during a single visit; some issues may require additional investigation, parts, or follow-up visits. Additional faults may become apparent during or after servicing due to the nature of complex machinery.
Diagnostic Credit: At the Company’s sole discretion, a portion of the service/diagnostic fee (typically £130) may be credited toward subsequent repair labour if the follow-up work is booked within 14 days. This credit applies to labour only and cannot be applied to parts or travel costs.
4A. Approval of Additional Work
The Customer acknowledges that service and repair work is dynamic in nature and may require additional time, labour, or parts beyond initial expectations.
The Company is authorised to carry out all work reasonably required to complete the agreed service or repair without the need for further approval.
Where additional work falls outside what would reasonably be expected, or where costs are likely to increase materially, the Company will seek Customer approval before proceeding, where reasonably practicable.
5. Travel, Access & Aborted Visits
Travel: Travel within the agreed range is included. Extended travel or overnight stays will incur additional charges as quoted.
Site Access: The Customer must ensure safe access to equipment, a clean working environment, and that all necessary site inductions are ready.
Aborted Visits: The Company reserves the right to charge a Full Diagnostic Fee if a visit is aborted due to:
Lack of access or machine unavailability.
Unsafe working conditions.
Failure to provide required site-specific PPE or permits.
6. Parts & Materials
Payment & Ordering: For all non-account customers, parts must be paid for in full at the time of order. The Company will not procure or dispatch parts until it receives cleared funds.
Account Customers: Where credit terms are active, parts will be invoiced upon dispatch or installation, subject to agreed 14-day terms.
Warranties: The Company provides no independent warranty on parts. All parts are subject to the original manufacturer’s terms.
Customer-Supplied Parts: The Company accepts no liability for the fitment, compatibility, or performance of parts supplied by the Customer. Any labour required to rectify issues caused by customer-supplied parts is fully chargeable.
Title of Goods: Ownership of parts remains with the Company until payment is received in full. The Company reserves the right to enter premises to recover unpaid goods.
7. Payment Terms
New Customers:
The Booking: A pro-forma invoice for the Service/Diagnostic Fee must be paid in full to confirm the booking.
The Repair: Any additional labour, parts, or materials identified during the visit will be invoiced upon completion. Payment for these additional costs is due immediately upon receipt of the final invoice before the engineer leaves the site, unless otherwise agreed.
Account Customers: Payment is due within 14 days of the invoice date.
Late Payment: The Company reserves the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with applicable recovery costs.
The Company reserves the right to suspend or withhold completion of work until payment is received.
8. Cancellation Policy
Notice: Minimum 24 hours’ notice is required for cancellations.
Late Cancellation: Cancellations with less than 24 hours’ notice may be subject to a charge of 50% of the scheduled labour/diagnostic fee.
9. Workmanship & Liability
Warranty: A 30-day workmanship warranty is provided on the specific task performed. This warranty applies only to the work carried out and does not cover unrelated failures, pre-existing faults, wear and tear, or operator misuse.
Software: The Company is not liable for data loss, corruption, or hardware issues arising from software updates, configuration, or manufacturer systems.
Limitation of Liability: The Company’s total liability for any claim shall not exceed the lower of:
(a) The value of the services provided; or
(b) The Company’s available insurance cover.The Company shall not be liable for:
Loss of profit
Loss of production
Business interruption
Machine downtime
Any indirect or consequential losses
The Company is not responsible for faults arising from pre-existing conditions, hidden defects, or issues not reasonably identifiable during the service visit.
10. Non-Solicitation
The Customer agrees not to offer employment to, or engage the services of, any employee or sub-contractor of the Company for a period of 12 months following the completion of any Services, without the express written consent of the Company and payment of a placement fee.
11. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to supply chain disruption, extreme weather, illness, or transport issues.
12. Conduct & Right to Terminate Support
The Company reserves the right to suspend or terminate any support, including WhatsApp support services, where the Customer:
behaves in an abusive, threatening, or inappropriate manner
uses unreasonable or excessive demands beyond the agreed scope
fails to cooperate with reasonable instructions
In such cases:
the Company may immediately cease support without further obligation
no refund will be provided for any unused portion of the service or subscription
13. Training Services
Any training provided by the Company is for guidance and familiarisation purposes only, based on practical experience with the equipment.
The Company does not provide formal certification, accreditation, or qualification of operators unless explicitly agreed in writing.
The Customer remains fully responsible for ensuring that all operators are competent, adequately trained, and operate equipment safely and in accordance with manufacturer guidelines and applicable regulations.
The Company accepts no liability for any damage, faults, or operational issues arising from the use of equipment following training.
The Customer is responsible for providing suitable materials, including wheels and consumables, for training purposes.
14. Governing Law
These terms are governed by the laws of England and Wales.